Refund policy
Returns Eligibility
We accept returns only under the following circumstances:
- Wrong item received: If you receive a product different from what you ordered.
- Damaged in transit: If your order arrives damaged, leaking, or compromised during shipping.
- Manufacturer defect/recall: If the manufacturer issues a product recall or confirms a defect.
Conditions for Return
- All claims must be submitted within 7 business days of delivery.
- Products must remain unopened, sealed, and stored under proper refrigerated conditions (2–8°C) until pickup/return.
- Proof of issue (photos, lot number, invoice) may be required before authorization.
- Returns without prior authorization will not be accepted.
Non-Returnable Items
Due to their perishable and regulated nature, we cannot accept returns for:
- Opened, partially used, or improperly stored reagents.
- Orders where the shelf life has been reduced due to delayed notification.
- Products correctly fulfilled and delivered according to order specifications.
Refunds & Replacements
- Approved returns will be replaced with the correct product or fully refunded to the original payment method.
- Refunds/replacements will be processed within 7–10 business days after return authorization.
- Shipping costs are non-refundable unless the return is due to our error or carrier damage.